Foxy’s Bar & Grill
How Foxy’s Bar & Grill Prevented Theft With Their Point-of-Sale System
About Foxy’s Bar & Grill
Foxy’s Bar & Grill is a family-owned business in Park Rapids Minnesota, where they serve pub favorite classics such as pizza, fresh burgers, and lots of happy hour specials. It’s owned Shawn Gray and his wife Carmen.
Why Foxy’s Bar & Grill Needed a Point-of-Sale System
As they were opening their business, owners Shawn and Carmen Gray knew they needed a point-of-sale system to support their restaurant business. From past experience, they knew it was vital to have a system to help run their business. They knew they would need to invest in point-of-sale technology that has great tracking functionality, as well as a system to help them avoid the typical pitfalls of running a small restaurant, such as theft and loss.
Shawn wanted a robust point-of-sale company to work with that could help him support his restaurant business, as he spends over 75% of his time out of the country. Some aspects of a point-of-sale system that are important to the owners of Foxy’s are the ability to communicate through reporting, proactive relationships with a point-of-sale vendor, and someone close by to help his on-site team when problems arise.
Shawn was referred to BNG Point-of-Sale through a friend where they were ultimately set up and supported through Restaurant Manager POS solution.
How They Tracked Deleted Items
With their new POS system, Shawn and Carmen are able to remote-access any reports from their bar and grill which allows them to keep up-to-date on their performance and finances. They are also able to see session summaries and review why their transaction and sales numbers might not add up.
They’re also able to see and review inventory costs if they seem high. They’re able to address potential risks of theft with their monthly service plan through BNG Point-of-Sale, and can even track things like deleted items. For instance, Shawn was able to see that entire tickets and individual items were being deleted, and who performed them.
They had no idea why items were being deleted. But, Foxy’s Bar & Grill was able to track specific tickets rung up by individual staff at specific times and correspond it to the video camera system in the place.
Fortunately, it wasn’t theft, however, they were able to close a point for potential theft in the future.
Why they would recommend BNG Point-of-Sale
“What BNG Point-of-Sale has been able to do is to help us really put the processes in place, so later things won’t fall through the cracks. If you’re selling a $3 beer, it’s really easy for small things to fall through the cracks a little bit at a time every day and you add that up over six months. Regardless of where we live, even if I’m really never there, it makes it easy for us to define what problems are and where they’re coming from.”